Welcome to Cheerzone!

1.800.856.8869

FAQ

DELIVERY
What is the cost of shipping on my order?
Has my order been shipped out yet?

How long will it take to receive my order?
Standard Delivery

International Delivery
I have received a faulty or incorrect item.
An item is missing from my order.


CONTACT
A Customer Service Representative 
A Sales Representative in your area
Model Inquiries
Job Opportunities 
Press and Media Relations
Partnership/Sponsorship Inquiries
I am a Product/Service Supplier

SHOPPING
How do I search for a product?
Do you have a catalog I can buy from?
I have ordered something but have seen it previously on your
website at a different price
.

Do I need to create an account with you in order to shop?
Do you have Size Charts or Measuring Guides?
How can I pay for my order?
When will I be charged?
How do I change details on my account?
I have a discount code, how do I use it?
Buying a Gift Certificate
Using a Gift Certificate
Can I cancel my order?

Will an item be re-stocked?
How can I be sure that the garment colors will match?

RETURNS
Our Returns Policy

How do I return an item?
I have been refunded the incorrect amount.
Have you received my returned goods?

TECHNICAL
I'm having troubles buying or shopping on 
your website in general.
I can't view the 360 Videos
I am having trouble with my shopping cart.
I can't sign into my account.
Is it safe to order from your website?
What is a Mastercard Securecode?
My payment has been declined.
I am not receiving any emails from you.


DELIVERY                                                                                                                                                           

What is the cost of shipping on my order?
The shipping costs below are based on outbound shipping from CheerZone in Mayville, MI 48744. At this time, all online orders will be USPS or UPS ground shipping at our discretion only. CheerZone® reserves the right to change shipping charges due to UPS-imposed fuel charges. 


GROUND SHIPPING

If you're ordering within the continental US (48 contigous states, Alaska, Hawaii, or Puerto Rico) your shipping cost will be based on your total order amount and is listed below. International shipping will be calculated by the weight of your total order. Please note that import duties, taxes and customs charges are not included in the item price or shipping charges.  These charges are the buyer's responsibility and are normally collected by the delivering shipping company or when you pick up the item.

 SHIPPING AND HANDLING RATES
  48 STATES   AK   HI/PR
Orders under $75      $9.00

 $42.83 

 $32.49 

All online orders over $75 will receive free shipping*. 

Has my order been shipped out yet?
As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way. From there it should be delivered within the timescale we publish under the product name on each product page. If your order is trackable you can check it's progress by logging into your account HERE.
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How long will it take to receive my order? 
We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific event. We allocate the courier we believe will deliver your order to you in the quickest and most cost effective manner. If you wou like Standard, Next Business Day Express, 2nd Business Day Express, 3rd Business Day Express delivery options please contact us at 800.856.8869800.856.8869 and a customer service representative would be happy to assist you.
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Standard Delivery
Most orders arrive within 4-7 business days for in-stock items; please allow up to 2 additional days for rural zip codes. You may receive several shipments to complete the fulfillment of your order.
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International Delivery
International delivery dates will vary depending on your location please call or email a Customer Service Representative at 800.856.8869800.856.8869 or customerservice (at) cheerzone.com for more information. CheerZone cannot be held responsible for any additional delays at customs, so please allow enough time to recieve your merchandise before your first event. 
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I have received a faulty or incorrect item in my order.
We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting a Customer Service Representative by email at customerservice (at) cheerzone.com or call 800.856.8869800.856.8869. If CheerZone® shipped incorrectly, we will reship the items and pick up the incorrect items, both at our expense. All shortages or misshipments must be reported within 10 days of receipt of your order. We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.
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An item is missing from my order.
Sometimes we don't send everything you've ordered at the same time, so first of all, check your dispatch emails to see if any of your items will be arriving separately. If your order has been sent separately then the delivery note will only state which items should be in that part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing then please get in touch with a Customer Service Representative by email at customerservice (at) cheerzone.com or call 800.856.8869800.856.8869.
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*Please note that free shipping offer is subject to change.  Large items, including but not limited to Megaphones, the Mae Flyer, and Some Pom Styles, are not included in the free shipping offer.  Free shipping only applies within the continental United States.

RETURNS                                                                                                                                                       
   

Our Return Policy
Sorry we cannot allow cancellations, returns, or exchanges of any customized garments. In addition the following items can not be returned or exchanged for health code purposes once opened: socks, bows, and bodywear. If your garment is not customized you may return it at your own cost. Non-customized items may be returned within 30 days of shipment. All products must be returned in original packaging in a new and un-used condition to receive credit. CheerZone will ship the exchange merchandise back to you without additional shipping charges (limit one exchange per order).
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How do I return an item?
CheerZone® wants you to be happy with your purchases! Should you have a return, please complete the Return Form on the back of your invoice enclosed with your shipment. All returns must be accompanied by the Return Form to ensure that your return is processed properly and credited to your account. Always use a trackable shipping method when returning merchandise since the shipment remains your responsibility until it is received by CheerZone.  Custom and/or customized items are not returnable.
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I have been refunded the incorrect amount.
We are very sorry if we have made a mistake on your refund. Please get in touch with a Customer Service Representative who will try and sort it out for you as soon as possible. The following may affect the amount you have been refunded: Any discounts that were applied at the time of sale will not be refunded to you.
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Have you received my returned goods?
You can verify your shipment has been received by CheerZone by tracking the returned shipment using the tracking number.  Once your return is received by our warehouse, please allow up to 2 weeks for your return to be processed.  If you have any questions or concerns, please feel free to contact Customer Service at 800-856-8869800-856-8869.
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SHOPPING                                                                                                                                                      



How do I search for product?
There are a number of ways you can search for a product until you find exactly what you're looking for. The best way to shop with us is to browse through the categories at the top of the web-page and using the Narrow By feature to sort by category, price, brand, or color. Alternatively, if you know exactly what you want, just type in the product, brand, or style number into our search field at the top right of the Website and we will find you everything related to your specific search. Once you have found what you want, click on the image or title to go to the product page.
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Do you have a catalog I can buy from?
If you would like to view our interactive online catalog please see it HERE.
Our catalog is made for team ordering and you must be a cheer coach in order to receive one. Please call 800.856.8869800.856.8869 to request a catalog.  If you are a cheerleader or parent it is best to shop online as we carry many more products for individuals in our online store.
If you are concerned about whether buying online is secure, please rest assured that as an online retailer we want you to have total peace of mind when shopping with us and that's why we invest time and money in making sure we use systems and software that protect your purchase.
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How do I order Custom Uniforms and/or Custom Warm-Ups?
Custom cheerleading uniforms and warm-ups are highly customizable items and need special attention. All custom uniforms will need to be ordered by phone with either a Customer Service Representative or in person with your local Sales Representative. You can find a Rep in your area HERE.
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I have ordered something but have previously seen it on your website at a different price?
In our online store online prices may vary based on a promotion, response to supplier price changes, stock and demand from customers. It's our general view not to refund these differences.
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Do I need to create an account to shop with you?
No but setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking and exclusive discounts and special offers. You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever suits you best. Just follow the easy steps on screen and remember to have your payment and address details on hand.
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Do you have Size Charts or Measuring Guides?
Almost all garments will contain a size chart tab on the product page with specific sizing information. If you would like to check out our cheerleading uniform measuring guides for tips on how to measure your team please see them HERE.
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How do I pay for my order?
We like to give you plenty of payment options so we accept Master Card, Visa, American Express and Discover credit cards, personal checks, money orders, Paypal, or School Purchase Orders online. 


Credit Card, Debit Cards, and PayPal are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.

School Purchase Orders will only be accepted from public schools.  Approved accounts will receive net 60 day terms.  The web order number must be included on the school purchase order and the purchase order must be faxed to CheerZone at 888-856-8869888-856-8869.    
School Checks must contain the school phone number. 

Personal Checks (including booster club or other non-school checks) must contain the driver's license number of the person who signed the check.
Money Orders will be cashed upon receipt.

If you are paying with a purchase order, check or money order, your order will not be processed and inventory will not be reserved until the payment has been received and verified.  Payment must be received within 30 days or the order will be cancelled.
CheerZone is not responsible for any pricing errors that may occur.

Please allow 1 – 3 business days for your order to process once payment is received and verified.
All prices are in U.S. currency.
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When will I be charged?
Credit Card, Debit Cards, and PayPal are charged at the time the order is placed providing the card is authorized.  
Remember that if for some reason your card is not authorized, your card issuer may still reserve the funds for a short period of time, making them unavailable for use.
School Purchase Orders must be faxed to CheerZone prior to the order processing.  The invoice will be included in your shipment and the school should pay the invoice within 60 days.   
Checks / Money Orders must be mailed to CheerZone.  Once received and verified your order will be processed.
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How do I change details on my cheerzone.com account?
Once you have signed up, you'll be able to log into My Account anytime you want. This is where you go if you want to change your password, email address, delivery info and card details. If you haven't visited us in a while, it's worth checking My Account to make sure all your details are up to date.
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I have a discount code. How do I use it for my order?
Make sure you type your code into the appropriate box when you check out, and click update to apply it to your order. If it is not applied at this point, we can't apply it to the same order later on (though you might be able to use it on a subsequent order). Please note only one discount offer can be used per order. Discount codes cannot be redeemed when buying gift certificates. Please always check further terms and conditions supplied with the code.
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Buying a Gift Certificate
Gifts certificates are available in increments of $5. Gift certificates start at $5 and go up to $100. Please call 800-856-8869800-856-8869 to purchase a gift certificate. 
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Using a Gift Certificate
Gift certificates may not be used online, please call 800-856-8869800-856-8869 to redeem your gift certificate amount. 
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Can I cancel my order?
Unfortunately we are unable to amend an order once it has been submitted with a credit card payment; this includes changing the size/color of an item, removing an item, changing the delivery address or any payment methods.
If you submitted an order with a purchase order, check, or money order please call to cancel your order. 
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Will an item be restocked?
Many of our uniform, bodywear and shoe styles are routinely restocked. If your item is not in-stock check the description for the expected in-stock date.
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How can I be sure that garment colors will match?
Colors on the website are a good representation of material colors however, not everyones screen will display color exactly the same. Therefore, colors cannot be guaranteed. If your concerned about a color or are trying to match a previous order please call 800.856.8869800.856.8869 for more details. 
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TECHNICAL                                                                                                                                                        

 

I am having general problems accessing or buying from your website.
If you are having problems using our website, we recommend you make sure you have the latest updates for your computer browser. Windows users can find out more HERE. If you are still having problems, get in touch with a Customer Service Representative, who will be able to help you. To help us solve the issue for you, please include as many of the following details as possible: Your Operating System (e.g. Windows Vista, Mac OS X), Internet Browser (Internet Explorer 7, Firefox, Safari). What URL you were trying to access (e.g. http://www.cheerzone.com) What time the problem occurred. Or you can cut and paste into the email any error message that appeared on the screen to customerservice (at) cheerzone.com and a Customer Service Representative will contact you within the next few business days.
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I can't view the 360 videos.
Our 360 Videos give a far better idea of how an item hangs and how it moves when you move, so it's a great idea to watch before you buy. If you are having trouble viewing our videos, please make sure you have Abode Flash Player 9 or higher installed on your computer. If you don't have it, just click HERE and follow the on screen instructions to install it.
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I am having trouble with my shopping cart.
Any item you add to your shopping cart will be reserved for you for two hours while you carry on shopping. After this time, items will be removed from your basket and other customers will be able to buy them. If items are disappearing from your shopping bag within two hours, this may be because you are using your internet browser's 'back' button, rather than selecting one of the 'Continue shopping in...' links on the shopping bag page.
If you are still having problems, try deleting the cookies on your PC. All you need to do is go to the 'Tools' tab on your internet browser, select 'Internet Options', then choose 'Delete Cookies' and hit OK.
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I can't sign into my account.
When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognized, please make sure you are using the same email address and password that you used when you registered with us. If you can't remember your password, just type your email address in to the 'Forgot your Password' box on the sign-in page, and we'll remind you what your password is. You can change your password, main email address or any of your other details at any time just by signing in to My Account. Please note that if you type in the wrong email address and/or password 3 times, you won't be able to log in again for half an hour. Should you still be having problems logging into your account, or trouble with your shopping Cart, then you may need to delete your cookies. Please note that if you have items in your bag or in the save for later section, please make a note of the product name/code as deleting your cookies could clear this history. To delete your cookies in Internet Explorer 6, 7, or 8 please click HERE.  To delete your cookies in Google Chrome please click HERE. To delete cookies in Safari please click HERE.
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Is it safe to order from your website? 
Safer than ever. We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times. Click on the image below to view our credentials with Verisign. 


ABOUT SSL CERTIFICATES


We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity - this checks the data being transferred to ensure it has not been altered.
Our Guarantee - In the unlikely event that your card is used fraudulently, your bank or card issuer cannot hold you liable for more than $50 of fraudulent charges. If for any reason your bank or card issuer does hold you liable cheerzone.com will cover you for the liability up to the full $50, provided the unauthorized use of your card resulted through no fault of your own from purchases made at cheerzone.com, whilst using the secure server. In the unlikely incidence of unauthorized use of your card you must report the incident immediately to your credit card provider in order to qualify for security protection.
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What is a "Mastercard Securecode"?
MasterCard SecureCode is a service that password-protects your MasterCard details, to give added security when you shop online. They allow you to create a password that is known only to yourself, to use every time you use your MasterCard online. To register for MasterCard SecureCode all you need to do is follow the instructions next time you place an order with us. Alternatively, you can sign up by contacting the bank that issued your MasterCard directly. You'll be asked to come up with a password (also known as a SecureCode) for your MaaterCard. You only need to do this once. After that whenever you use the card online you will be asked to enter the password when you check out. If you have already registered, you will be prompted to enter your SecureCode when you order. We don't currently require users of non-Master1 cards to sign up for SecureCode to be able to place an order with us. To find out more information about these services visit the MasterCard SecureCode website.
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My payment has been declined?
Don't worry – This can happen for a number of reasons.Try checking the details in your cheerzone.com account to ensure that the card details such as the start date and card type are correct and your billing address is the same as the card that is registered to your account. If the problem persists, enter the details of another card and try that. If you feel you aren't getting anywhere then contact a Customer Service Representative at 800.856.8869800.856.8869, who will try to advise you further.
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I'm not receiving any emails from you.
There may be a number of reasons you’re not receiving emails from us. When you sign up and place an order you will receive a variety of emails which include Newsletters, Order and Return Confirmation emails and responses from a Customer Service Representative. We recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there. If this is not the case, then we may have the incorrect email address registered for you. Please check your account details to ensure your email address is spelt correctly and it’s your valid email address.
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CONTACT US                                                                                                                                                       

A Custom Service Representative
Business Hours Monday - Friday 9 a.m. - 8 p.m. EST

General Information

Phone: 1.800.856.88691.800.856.8869
Email: customerservice (at) cheerzone.com
Fax: 1.888.856.8869
Mail: CheerZone 
302 East Ohmer
Mayville, MI 48744 

 

A Sales Representative in Your Area
Look for a Sales Rep in your area HERE.

 

Model Inquiries
If you are interested in modeling for the CheerZone Team catalog please see details HERE. Please remember to attach photos with application.

 

Job Opportunities
If you are interesting in a career as a Sales Representative with CheerZone check out details HERE or contact repsupport (at) cheerzone.com. Please note: Due to busy season all requests for job opportunities will be followed up with as needed. Thank you for your patience.   

 

Press and Media Relations
If you are interested in CheerZone advertising with your company please send all media kit information to marketing (at) cheerzone.com. Please note: Due to busy season all requests for advertising will be followed up with as needed. Thank you for your patience.  

 

Partnership / Sponsorship Inquiries
For all commercial and partnership enquiries please email marketing (at) cheerzone.com. Please note: Due to busy season all requests for advertising will be followed up with as needed. Thank you for your patience.

 

I am a Product or Service Supplier
If you have products or services that you think CheerZone should carry please email marketing (at) cheerzone.com. Please note: Due to busy season all requests for new product considerations will be followed up with as needed. Thank you for your patience.  





WASHING INSTRUCTIONS                                                                                                                     

How should I wash my garment?
All garments should be washed according to the directions on the tags.
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How should I wash my uniform?
All Polyester Uniforms and Warm-Ups should be machine washed separately in cold water and removed immediately. Use mild detergent and do not bleach. Hang to dry. Do not dry clean. To avoid shrinkage and color bleed, garments should be machine-washed separately in cold water, gentle cycle. Hang or lay flat to dry.
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